DIAGLA

Help.

Short answers to what members ask most. Type a word to find yours.

Signing in and your account

  • How do I sign in?

    Go to Sign in, type your email and press Send code. We email you a 6-digit code that works for 10 minutes. Type it in and you're in. There is no password to remember.

    No email? Check your spam folder, then ask for a new code. After five wrong tries a code stops working, so ask for a fresh one.

  • How do I contact Diagla?

    Use the contact page or write to hello@diagla.com. Tell us your account email and what you need, and we answer by email.

Plans and billing

  • What do the plans include?

    Every plan includes Studio, which draws your business as a flywheel, layers and a pipeline.

    Team, $299 a month or $3,289 a year: everything in Pro, 5 seats, a shared team library and brand, comments, and Playbooks.

    Pro, $199 a month or $2,189 a year: unlimited diagrams with fair use, no Diagla mark, embeds, slides, API keys and the Assistant add-on.

    Starter, $99 a month or $1,089 a year: 15 new diagrams a month in your logo and colors.

    Yearly plans give you 1 month free. See pricing for the full list.

  • How do I move to a bigger plan?

    Open billing and press Move up, or Change plan. You pay the difference for the rest of the period and the new features turn on right away.

  • How do I cancel?

    Open billing and press Cancel plan. We ask one question about why, offer a smaller plan, then you confirm. Your plan stays on until the end of the period you paid for, and your diagrams stay in your account.

  • Can I get a refund?

    When you cancel, your plan runs to the end of the paid period. Partial months and years aren't refunded, unless the law where you live says otherwise. If you were charged by mistake, write to us from the contact page. The Refund Policy has the details.

Sharing, embeds and slides

  • How do I share a diagram?

    Open the diagram and press Share, then turn on the link. Anyone with the link can view it, no account needed. Turn the link off any time and it stops working.

  • How do I put a diagram on my website?

    Embeds come with Pro and Team. Open the diagram, press Share, then Embed, and copy the code into your website. It updates when you change the diagram.

  • How do I get slides with speaker notes?

    Slides come with Pro and Team. Open the diagram, press Download, then Slides. Diagla writes a note for every step, ready to present.

Teams and products

  • How do I invite my team?

    On the Team plan, open your team, type a teammate's email and press Invite. They get an email, sign in with that address and join. The plan has 5 seats, and an open invite uses one.

  • How do I set up the Assistant add-on?

    The Assistant add-on comes with Pro and Team. Open Assistant setup, pick ChatGPT, Claude or Gemini, and follow the steps there. Then ask your assistant for a diagram in your own words and it sends back a share link.

  • What are Playbooks?

    Playbooks come with the Team plan. Each step of a diagram becomes a short how-to page for your staff, with a quick check at the end. Start one from a diagram, or open your playbooks.

Storage and your data

  • How much storage do I have, and what counts?

    Starter has 1 GB, Pro 10 GB and Team 50 GB. Saved versions, documents you started from, logos and saved PDFs count. Your account page shows what you use. Emptying the trash makes room.

  • How do I download my data?

    Open your account and press Download my data. You get one zip with your profile, every diagram, its versions, your playbooks and your stored files.

  • How do I delete my account?

    Open your account, go to Delete my account, type DELETE and confirm. A paid plan is canceled at the end of its period. For 30 days you can change your mind by signing in again. After that your data is removed for good.

Still stuck?

Tell us what you were trying to do and we'll answer by email.

Contact us